A New Chapter for Split
To Our DC Community,
Over the past two years, Split brought shared rides to DC. We created a service loved by riders and drivers alike, and received tremendous support and enthusiasm from the local community. We designed the first shared ride experience, and built a powerful routing and sharing engine that finds the most efficient way to match riders.
The time has come for us to start a new chapter. As of October 3, 2016, we will be discontinuing our shared ride service in DC to refocus our efforts on the next generation of transportation challenges.
Since our launch in May 2015, Split has served tens of thousands of users in DC, grown our ridership by an average of nearly 30% per month, and expanded our service to 24 square miles of the city—all while maintaining a customer satisfaction rate of over 98%, and a driver retention rate of over 90%. It’s been a great ride so far, thanks to our amazing customers, fantastic drivers, and dedicated team.
Some people may not know that Split’s roots date back to 2011 with a pilot shuttle service called Kutsuplus in Helsinki, Finland. Our goal from the very beginning was to create a solution to address the transportation needs of cities all around the world. We launched Split in DC because we identified a need for convenient, affordable transportation—a need that we met before anyone else. We knew we had to test our technology in a number of environments to prove and strengthen our capabilities, and to further our mission of helping cities move efficiently and sustainably. Our experience in DC has allowed us to do just that.
Running a successful shared ride service has given us a deeper understanding of the array of transportation obstacles that cities, businesses, and residents face. By leveraging our innovative technology and the learnings of the past five years, Split is ready to move efficient shared mobility forward in new ways. We will be working with cities and businesses, concentrating on creating products and services that will help solve some of their most acute transportation problems. We are also in serious discussions with potential global partners to team with in this endeavor.
In a shared ride system, the user experience is determined by the riders and drivers. We’re lucky that, over the past few years, we have built an incredible community, and we’re grateful to everyone who has been a part of our journey so far.
Thank you for all of your support and stay tuned!
The Split Team
- Split’s smarter shared ride service in Washington, D.C. will officially end at 11:59pm on Monday, October 3, 2016.
- Our entire staff will remain on-board, redirecting efforts towards new products and services.
- We value our drivers as part of the team, and are working hard to help find each one of our drivers new employment. In fact, we have come to an agreement with one of our investors (Transdev, the largest private-sector operator of transit in North America) to extend offers to all of our drivers for full-time, employed positions.
- For questions, please contact: firstname.lastname@example.org